These Terms & Conditions ("Terms") govern the use of the MikumiFly
website and the booking and provision of MikumiFly safari services.
By making an enquiry, submitting a booking request, paying a
deposit, or participating in a MikumiFly safari, you acknowledge
that you have read, understood, and agreed to these Terms.
1. About MikumiFly
MikumiFly is a travel brand offering safari experiences from
Zanzibar to Mikumi National Park, Tanzania.
MikumiFly coordinates travel services with independent third-party
suppliers, which may include airlines/aviation operators, safari
operators, guides, vehicle providers, transfer providers, and other
service providers.
MikumiFly does not operate aircraft or own the safari vehicles used
for every trip unless specifically stated otherwise.
2. The MikumiFly Safari
The standard MikumiFly product is:
Mikumi 1-Day Safari from Zanzibar
Price: USD
$449 per person
The standard package includes:
- Round-trip flight between Zanzibar and Mikumi
- Round-trip hotel ↔ airport transfer in Zanzibar
-
Mikumi National Park entrance/park fees applicable to the package
- Safari vehicle
- Professional safari guide
- Game drive
- Lunch
- Drinking water
-
Applicable government/park fees included in the quoted package
The exact itinerary, flight schedule, and operational arrangements
may vary depending on supplier availability and operational
conditions.
3. Zanzibar Hotel Transfers
Round-trip hotel-to-Zanzibar-airport transfers are included in the
$449 tour price.
To arrange your pickup and return, we need:
- Hotel location
- Number of travelers
-
Pickup and return timing, coordinated with your confirmed flight
schedule
Customers are responsible for providing accurate hotel and
accommodation information so that pickup can be arranged correctly.
4. Pricing
The standard advertised price is: USD $449 per person.
The total tour price may vary where the customer requests additional
services, changes the itinerary, requires additional transfers, or
selects services outside the standard package.
Unless specifically stated otherwise, personal expenses and services
not listed under "Included" are excluded.
MikumiFly reserves the right to correct obvious pricing,
typographical, or technical errors on the website.
5. Booking and Deposit
A booking is secured by payment of a:
$10 USD deposit per person
The deposit is:
- Required to secure the requested booking
- Deducted from the total tour price
- Non-refundable
-
Subject to availability and confirmation of the requested safari
arrangements
6. Remaining Balance
The standard remaining balance is payable in cash on the day of the
safari, unless another payment arrangement has been agreed with
MikumiFly in advance.
The customer is responsible for ensuring that the full remaining
balance is available when payment is due.
Failure to pay the required balance may result in cancellation of
the safari and the loss of the deposit.
7. Cancellation by the Customer
The $10 deposit per person is non-refundable.
If a customer cancels their booking, the deposit will not be
returned.
Where the customer has not yet paid the remaining balance, no
further amount will normally be payable unless MikumiFly has already
incurred specific non-refundable costs on the customer's behalf.
If the customer has already paid additional amounts beyond the
deposit, any refund will be determined according to the applicable
supplier terms and the circumstances of the cancellation.
Please also refer to the MikumiFly Cancellation Policy.
8. Booking Changes
Customers should notify MikumiFly as soon as possible if they need
to change:
- Travel date
- Number of travelers
- Hotel
- Contact information
- Other booking details
Changes are subject to availability. A requested change is not
guaranteed and may result in additional costs.
9. Flight Services
The round-trip flight is provided through an independent
aviation/flight supplier.
Flight schedules may change due to:
- Weather
- Aircraft availability
- Operational requirements
- Air traffic
- Safety considerations
- Government regulations
- Other circumstances beyond MikumiFly's reasonable control
MikumiFly will make reasonable efforts to communicate significant
flight changes and assist customers with available alternatives.
Where a flight is delayed, rescheduled, cancelled, or otherwise
disrupted by the aviation provider, the applicable airline/aviation
provider's conditions may apply.
10. Safari Services
Safari services may be provided by independent local safari
operators and guides.
MikumiFly will make reasonable efforts to work with reliable
suppliers and coordinate the booked experience.
Safari vehicle type, guide assignment, route, meal arrangements, and
exact game-drive schedule may vary depending on operational
circumstances.
11. Wildlife Sightings
MikumiFly does not guarantee sightings of specific animals.
Mikumi National Park is a natural environment, and wildlife
movements are unpredictable.
Although guests may have opportunities to see animals such as:
- Lions
- Elephants
- Giraffes
- Zebras
- Buffalo
- Hippos
- Antelope
- Other wildlife
specific sightings cannot be guaranteed.
12. Itinerary and Timings
All times displayed on the website or provided during booking are
approximate unless specifically confirmed.
The actual itinerary may change because of:
- Flight schedules
- Weather
- Traffic
- Park regulations
- Wildlife conditions
- Operational requirements
- Safety considerations
- Other circumstances outside MikumiFly's reasonable control
The primary objective is to provide the customer with the best and
safest safari experience reasonably possible.
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate booking information
- Providing correct passport/travel information when required
- Providing accurate hotel information
- Arriving at the designated pickup location on time
-
Following instructions from MikumiFly, airline staff, guides, and
drivers
- Following park rules and regulations
- Respecting wildlife
- Taking reasonable care of personal belongings
- Ensuring they have any required travel documents
14. Passport and Travel Documents
Customers are responsible for ensuring that they have valid travel
documents and meet all applicable entry, identification,
immigration, and travel requirements.
Where passport or identification information is required for flight
or travel arrangements, customers must provide accurate information.
MikumiFly is not responsible for losses resulting from incorrect,
incomplete, expired, or invalid travel documents supplied by the
customer.
15. Travel Insurance
Travel insurance is strongly recommended.
Customers should consider insurance covering:
- Trip cancellation
- Travel interruption
- Medical emergencies
- Flight delays or cancellations
- Lost or delayed baggage
- Personal belongings
- Other unexpected travel circumstances
MikumiFly does not provide travel insurance.
16. Health, Fitness and Medical Conditions
Customers are responsible for assessing whether they are physically
able to participate in the safari and associated travel activities.
Customers should inform MikumiFly in advance of any relevant
dietary, accessibility, or mobility requirements that may affect the
provision of the service.
MikumiFly may not be able to accommodate every special requirement.
17. Children
Children may participate subject to the requirements of the airline,
safari operator, park authorities, and other relevant suppliers.
Parents or legal guardians remain responsible for children
participating in the safari.
Any age-specific pricing or operational requirements will be
communicated during booking.
18. Personal Belongings
Customers are responsible for their personal belongings during
flights, transfers, and safari activities.
MikumiFly recommends that customers avoid bringing unnecessary
valuables.
MikumiFly is not responsible for loss, theft, or damage to personal
belongings except where liability cannot legally be excluded.
19. Third-Party Services
MikumiFly may arrange services supplied by independent third
parties. These may include:
- Airlines
- Aviation operators
- Safari operators
- Guides
- Safari vehicle providers
- Airport transfer providers
- Payment providers
- Other travel service providers
Those providers may have their own terms and conditions. Where
applicable, customers may also be bound by the terms and conditions
of those suppliers.
20. Force Majeure
MikumiFly will not be responsible for failure or delay in providing
services caused by circumstances beyond its reasonable control.
These may include:
- Severe weather
- Natural disasters
- Flight disruptions
- Government restrictions
- Park closures
- Civil disturbances
- Strikes
- Accidents
- Security incidents
- Epidemics or pandemics
- Technical failures
- Changes in aviation operations
- Other extraordinary circumstances
Where reasonably possible, MikumiFly will assist customers in
finding an alternative arrangement.
Additional costs caused by circumstances outside MikumiFly's
reasonable control may be payable by the customer.
21. Changes or Cancellation by MikumiFly
MikumiFly may need to modify or cancel a safari in exceptional
circumstances where the originally planned service cannot reasonably
be provided.
Where this happens, MikumiFly will communicate with the customer
and, where reasonably possible, offer an alternative arrangement.
Where MikumiFly cancels a confirmed service for reasons within its
control and cannot provide a reasonable alternative, any refund will
be handled in accordance with the applicable booking and supplier
terms.
22. Payment Security
Payments made through MikumiFly's online payment system may be
processed by third-party payment providers.
MikumiFly does not request customers to provide passwords, PINs,
one-time banking codes, or other confidential authentication
credentials through WhatsApp, email, social media, or other
communication channels.
Customers should only make payments using official payment
instructions provided by MikumiFly.
23. Website Information
We make reasonable efforts to ensure that information published on
the MikumiFly website is accurate and up to date. However,
information such as:
- Flight schedules
- Prices
- Availability
- Safari timings
- Supplier arrangements
- Travel conditions
may change. Website content should not be interpreted as a guarantee
that a particular service, flight, animal sighting, or itinerary
will always be available.
24. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Introduce malicious software
- Interfere with website security
- Copy or misuse our website content or branding
- Submit fraudulent booking information
MikumiFly reserves the right to restrict access to users who misuse
the website.
25. Intellectual Property
Unless otherwise stated, the MikumiFly name, logo, website design,
written content, graphics, and other original materials are owned by
or licensed to MikumiFly.
You may not reproduce, distribute, modify, sell, or commercially use
our branding or website content without prior written permission.
26. Privacy
MikumiFly collects and processes personal information in accordance
with its Privacy Policy.
By using our services, you acknowledge that your information may
need to be shared with relevant suppliers where necessary to arrange
your travel services.
Please review our Privacy Policy for further information about how
personal information is handled.
27. Complaints
If you experience a problem during your safari, please contact
MikumiFly as soon as reasonably possible so that we have an
opportunity to investigate and attempt to resolve the issue.
Where the issue relates to a third-party service provider, we may
need to coordinate with that provider.
Complaints should be submitted as soon as possible after the issue
occurs.
28. Limitation of Liability
To the extent permitted by applicable law, MikumiFly will not be
responsible for losses arising from circumstances outside its
reasonable control or from services provided directly by independent
third-party suppliers where MikumiFly has acted reasonably in
selecting and coordinating those suppliers.
Nothing in these Terms is intended to exclude or limit liability
that cannot legally be excluded or limited under applicable law.
29. Governing Law
These Terms shall be interpreted in accordance with the applicable
laws and regulations of the United Republic of Tanzania.
Where applicable, disputes shall be subject to the jurisdiction of
the competent courts or authorities in Tanzania.
30. Changes to These Terms
MikumiFly may update these Terms from time to time to reflect
changes to:
- Our services
- Supplier arrangements
- Payment procedures
- Applicable laws
- Website functionality
- Business operations
The updated version will be published on the MikumiFly website with
a revised "Last Updated" date.
31. Contact Us
For questions regarding these Terms, bookings, cancellations, or our
services, please contact:
Quick Booking Summary
Before completing a booking, please remember:
Safari price: $449 per person
Booking deposit: $10 per person
Deposit: Non-refundable
Remaining balance: Cash on the day of the safari
Round-trip flight: Included
Round-trip hotel ↔ airport transfer: Included
Wildlife sightings: Not guaranteed
Travel insurance: Strongly recommended
By paying the $10 deposit, you confirm that you have read and
accepted these Terms & Conditions and the MikumiFly Cancellation
Policy.
Mikumi National Park, Southern Tanzania
